EMPATHY IN ACTION

Discover how skills-based empathy gives leaders the competitive edge to drive profit, productivity, and innovation. When you lead with empathy, measurable outcomes follow.

Conflict, or connection?

For anyone who follows the Society for Human Resource Management, you’ve probably seen the articles that workplace incivility is on the rise.  The news is saying that, after Luigi Mangione’s killing of United Healthcare Exec Brian Thompson, that others have picked up his cue and are going straight to violence,

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Charity begins at home

Charity begins at home

“But empathy means I take care of everyone else and I don’t have anything left”!! I’ve heard this from more than one exec.  There’s this myth out there that having empathy means you give until you’re all deflated like a sad balloon from last week’s birthday party.  Empathy means you

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Being authentic, even when the truth hurts

Being authentic, even when the truth hurts

Boy, that authenticity thing.  It’s been all the rage for a while now in leadership.  It’s the willingness to show others who we really are and not wear a mask.  But shouldn’t true authenticity tell us as much about ourselves as it tells others? Last week I was working with

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When empathy goes bad

When empathy goes bad

So a few weeks ago I alluded to Dark Empathy (which is really a thing), and I’ve had a ton of people ask me about it since then.  I don’t want to leave people hanging, so yes it’s a real thing, and here’s what you need to know. As my

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Toxic workplaces 101

Toxic workplaces 101

It’s funny – I study empathy, but I keep getting asked about toxic workplaces and toxic leaders.  I’ve never put myself out there as an expert on toxic leaders, other than the experiences I’ve had that put me on the empathy path, but people subconsciously place empathy as the antidote

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