We talk about empathy in our culture a lot – what it is, what it isn’t, what it should be.  But what does it really look like?  What happens when people take the time to put themselves in someone else’s shoes (perspective taking)? Many times the ‘people’ part gets forgotten

I’ve been talking about how empathy is something we do for a while now.  It’s not enough to have empathy: you have to use empathy.  If you want it to really work to create understanding and connection, anyway. I think playing with words is fun though, and it suddenly occurred

I was working with a leader the other day and he actually said “this company should work like a machine”.  I groaned inwardly.  This is such antiquated thinking, but it’s still out there, and a reason why we’re still stuck in ‘command-and-control’ style leadership. This idea that an organization is

I just got back from speaking and I did a full talk on the 4 steps to self-empathy.  A part of that is understanding what ‘critical, not caring’ is, and I had someone ask a really good question.  “Don’t we need to be able to critique ourselves?  You say judgement