EMPATHY IN ACTION

Discover how skills-based empathy gives leaders the competitive edge to drive profit, productivity, and innovation. When you lead with empathy, measurable outcomes follow.

New year, new you?

New year, new you?

Well, we made it!  Yet another year has come and gone, and we’re looking at 2026 on the horizon.  It’s so hard to believe that 2025 is in the rear-view mirror, but somehow, there it is. I love the New Year.  I think it’s the idea of a fresh start

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There’s nothing ‘soft’ about empathy

There’s nothing ‘soft’ about empathy

What if the culture around you is quietly teaching that caring costs you strength? Every time I hear that empathy is ‘soft’ and ‘weak’, I just scratch my head.  If it were soft and weak, then everyone would be doing it.  But they’re not.   I was reading an article in

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The Empathy Gap – When AI becomes destructive

The Empathy Gap – When AI becomes destructive

Every day I see more chatter about AI, and about how it just hasn’t fulfilled all of the promises and dreams we thought it would.  This shouldn’t be a surprise.  There’s always growing pains with technology, bugs to work out, misconceptions between what we want and what we get.  And

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When empathy IS the leadership edge

When empathy IS the leadership edge.

Imagine a market where the only certainty is change. Oh wait, you don’t have to imagine it.  We’re already there. Government shutdowns, changing global roles, inflation, economic instability.  I don’t say that to point fingers – this is the current state of affairs.  If there’s someone out there that isn’t

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I know who you are, but who am I?

I know who you are, but who am I?

What if imposter syndrome is one of the biggest roadblocks to empathy?   I was working with a CEO recently who is a self-made success story.  She’d risen through the ranks over the years, starting in housekeeping and gradually moving up through a small organization to the top level position.  Grit,

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