EMPATHY IN ACTION

Discover how skills-based empathy gives leaders the competitive edge to drive profit, productivity, and innovation. When you lead with empathy, measurable outcomes follow.

The second step to self-empathy Self-Reflection

The second step to self-empathy: Self-Reflection

This month we’re taking time to break down the four steps to self-empathy.  Last week was step 1, self-observation. Now that you’ve had a week with that, we’re going to dig into step 2, self-reflection. When I talk about self-reflection, I’m not necessarily talking about navel-gazing, although that’s ok too. 

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The first step to Self Empathy Self Observation

The first step to Self-Empathy: Self Observation

One of the biggest questions I get is “how can I learn self-empathy, and is it really that important”.  The answer is, yes you can, and yes it is!!! No one can have empathy for others if they can’t have empathy for themselves first. And for my leaders out there,

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Dark Empathy: When empathy goes to the dark side

Dark Empathy: When empathy goes to the dark side

I talk a lot about how important empathy is, and why we need it.  But is it always a good thing? So let’s be clear: nothing on this planet is always good.  Anything can be turned to malicious use, and unfortunately, empathy is one of those things.  So what the

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HOW many definitions of empathy??

HOW many definitions of empathy??

Yeah, this is another question I get all the time when I bring up that there’s more than one definition of empathy.  43 to be precise, since empathy was set apart as a specific emotion around the 1900’s.  It’s no wonder people get confused about it – even the researchers

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But what if it were you?

But what if it were you?

“What’s the one actionable insight you can give leaders when it comes to using empathy”? This is the top question I get, whether it’s on podcasts, in articles, or just on LinkedIn.  Since I’m the one talking about making empathy actionable, people want to know where to begin.  That really

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The Year Empathy stops being “soft”

2026: The Year Empathy stops being “soft”

What if this is the year that empathy is finally recognized as the strategic advantage that it really is? The first time I seriously started putting empathy and leadership together in so many words was in 2021 when Forbes published an article saying that “Empathy Is The Most Important Leadership

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New year, new you?

New year, new you?

Well, we made it!  Yet another year has come and gone, and we’re looking at 2026 on the horizon.  It’s so hard to believe that 2025 is in the rear-view mirror, but somehow, there it is. I love the New Year.  I think it’s the idea of a fresh start

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There’s nothing ‘soft’ about empathy

There’s nothing ‘soft’ about empathy

What if the culture around you is quietly teaching that caring costs you strength? Every time I hear that empathy is ‘soft’ and ‘weak’, I just scratch my head.  If it were soft and weak, then everyone would be doing it.  But they’re not.   I was reading an article in

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The Empathy Gap – When AI becomes destructive

The Empathy Gap – When AI becomes destructive

Every day I see more chatter about AI, and about how it just hasn’t fulfilled all of the promises and dreams we thought it would.  This shouldn’t be a surprise.  There’s always growing pains with technology, bugs to work out, misconceptions between what we want and what we get.  And

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When empathy IS the leadership edge

When empathy IS the leadership edge.

Imagine a market where the only certainty is change. Oh wait, you don’t have to imagine it.  We’re already there. Government shutdowns, changing global roles, inflation, economic instability.  I don’t say that to point fingers – this is the current state of affairs.  If there’s someone out there that isn’t

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